STICKING TOGETHER THROUGH COVID-19: How we’re keeping our community safe

STICKING TOGETHER THROUGH COVID-19: How we’re keeping our community safe

Stuck is committed to keeping our community of patients and employees safe. We are following guidelines set by the State of Arizona Acupuncture Board, Council or Colleges of Acupuncture and Oriental Medicine and the American Society of Acupuncturists. We are essential to so many in our community that we have decided to open on a limited basis. In order to do that we need to stick together and all do our part. Here are your responsibilities and ours. We’re all in this together.

Stuck’s Responsibilities
We have removed half of our chairs. We now only have 6 chairs in the clinic space. All chairs are at a minimum 6 ft apart, most are closer to 7 or 8 feet head to head.

Sheets are changed and chair handles and bins are disinfected after every patient and all commonly contacted surfaces will be disinfected every 30 minutes.

We are limiting the number of community appointments per hour and reopening slowly to monitor the situation and progression of COVID-19 in our community.

We are now offering a spectrum of treatment options that include community acupuncture, private treatment and telehealth (video or phone consultations). Find out more here.

We have installed two HEPA air purifiers in the waiting room and clinic spaces and HEPA filters in our A/C and heat system.

We are providing all staff with filter capable masks. Acupuncturists will be wearing KN95 masks because of their proximity to patients.

We are requiring filter capable masks for all patients before they enter the clinic.

We are selling filter-capable cloth masks and have disposable surgical masks that are available to all patients.

Hand sanitizer is available throughout the clinic, as well as at the entrance. \

Patients will be met outside to be checked in for screening which may include pulse oximeter reading, screening questions and temperature taking.

We have moved to contactless payment. Credit card payments under $100 no longer require a signature.

We are no longer treating illness in the community clinic. Individuals with signs of illness will be treated with herbs and other modalities via tele-health.

We have waived late cancelation fees for illness.

Patient Responsibilities
Wear a filter capable, clean, cloth mask or utilize one of the disposable surgical masks to every appointment. This is non negotiable, we’re cool about a lot of things, this is not one of them. We have a lot of vulnerable people in our community who need treatment and we are going to protect them. Always.

Make an appointment. We can no longer take walk-ins because of our limited availability. If you want to try to get in last minute, give us a call. We can try to fit you into an appointment slot if there is one available or we can put you on a waiting list.

Keep any children home with you. We are unfortunately unable to provide children during this time. We hope this is one of the first things we can bring back.

Ask anyone picking you up to wait in the car. We no longer allow folks to wait in the waiting room unless they are getting a treatment due to limited seating. We have a lovely area outside and sheltered space with chairs near the door.

Show up at least 5 minutes early. Our new screening procedures require a bit more time before you get seated.

Maintain social distance from other patients and our staff (with exception of your acupuncturist) at all times.

Stay home if you or an immediate family member have any signs of illness. This includes: cough, fever, shortness of breath, runny nose, sudden loss of taste or smell, new body aches, chills.

Stay home if you have had unprotected contact with a person confirmed to have COVID-19.

Keep your appointment unless you are ill. We have limited space available and cancelations stop someone else in your community from getting the care they need. We are operating at ⅓ of our normal capacity, please keep that in mind.

Don’t ask for special favors. We can’t get you in before your appointment time or 30 minutes after it.

Wait for the front desk to tell you when you can go back. In an effort to keep everyone safe we are running an even tighter ship and need everyone to stay up front until directed to a chair.

Be patient. We are doing our best and we know you are too. We’ve got this. You’ve got this. Let’s take care of each other. Let’s heal.

Current Services & Pricing
Community Acupuncture/Herb Clinic: $30-$50 Sliding Scale

This is our regular community clinic, the one you’ve always known and loved. There may be up to 6 people in the room at a time and every chair is 6-8 feet away from the other. Masks required. If you feel comfortable in a situation where other socially distanced folks are and you aren’t showing any signs of illness, this is the place for you. Appointments can be made here.

Telehealth Phone/Video Consultations: $20-$40 Sliding Scale

These are twenty minute video or phone consults. We can recommend herbs, teach you acupressure, ear seeds and gua sha or self-massage as well as Qi Gong, stretches and diet recommendations. If you don’t feel comfortable coming into a space with other folks, just want this info or are showing signs of illness this is where you want to be. Appointments available online by choosing “Herb and Acupressure Consults” as your clinic location, calling the clinic or shooting an email to stephani@stuckflagstaff.org

Private Treatment: $50-$80 Sliding Scale

One:One Treatments alone with the acupuncturist in the community room. If you have underlying conditions that cause you to be more vulnerable or are simply not comfortable yet in a room with other folks despite precautions, please set up a private appointment. We care about your safety and want you to still be able to get your treatments. Private appointments can be made by calling 928.526.3365 or emailing stephani@stuckflagstaff.org.